The Telco CEM market will grow from $1.6 billion in 2014 to $2.3 billion in 2019, and the SQM market will grow from $1.5 billion in 2014 to $2.1 billion in 2019 with a CAGR of 7.41% and 6% respectively from 2021 to 2027.
A full report of Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market available at: https://www.orionmarketreports.com/service-quality-management-sqm-and-telco-customer-experience-management-cem-market/50005/
There are various assumptions taken into account for the market size and forecasting event. Several global assumptions include political, economic, social, technological and economic factors. For example, the exchange rate, one of the economic factors, is expected to have a moderate impact on this market. Therefore, dollar fluctuations are not expected to have a significant impact on forecasts for the emerging Asia Pacific (APAC) region.
Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market- Segmentation
On the basis of product type:
• Enterprise Feedback Management (EFM)
• Web analytics
• Text analytics
• Speech analytics
• Others
On the basis of providers’ type:
• Internet Service Providers (ISP)
• Telecom Service Providers (TSP)
• Managed Service Providers (MSP)
• Others
On the basis of channel:
• Company website
• Branch/store
• Web
• Call center
• Mobile
• Social media
On the basis of end user:
• Small and Medium Businesses (SMBs)
• Enterprises
• On the basis of support system:
• Operations Support System (OSS)
• Business Support System (BSS)
(This release has been published on OMR Industry Journal. OMR Industry Journal is not responsible for any content included in this release.)
