The global market for self-service kiosk is estimated to have significant CAGR of around 6.1% during the forecast period. The market is mainly driven by the growing demand of self-service kiosk in various verticals such as BFSI, retail, healthcare, and others. Retail sector has significant application of self-service kiosk in various operations. For the retail sector, these kiosks emerged when the consumers demanded interactive features and choice of options while making purchases. These self-service kiosks provide complementary services to a variety of places which were once restricted to ATMs and shopping malls. Therefore, retail sector significantly contributes in the growth of the self-service kiosk market.
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Self-service provide an opportunity for customers to seek further information about the latest catalogue in store and check stock. The clothing giant Zara installed iPad kiosks to allow the customer to request clothing to try. Also, McDonald’s rolled out kiosks letting customers select items, or customize their order, and make payments. In addition, these kiosks also bridge the gap between physical and virtual stores linking cloud with brick and mortar shopping letting customer quickly locate, purchase and have products shipped directly from the store. Meridian’s countertop kiosk lets customers scan and pay for products. Advantech’s UTC-720 kiosk is a multipurpose kiosk that is built for 24/7 operation and is powered by Intel processor that delivers excellent performance and is ideal for use in various public and commercial applications.
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The self-service kiosks are finding great implementation at airports to cut down wait times and give passengers with multiple check-in options. Kiosks are used in a variety of ways for wayfinding and navigation by implementing interactive wayfinding maps on kiosks throughout the airport, getting information about hotels, food restaurant, and entertainment. Moreover, advertisements about the city’s best places, shows, culture can also be displayed on the kiosk. Moreover, at the airport, as security is a top priority, these airport kiosks are used to enhance the means of mass communication to travelers in case of any emergency. Therefore the self-service kiosk is rapidly adopted in airport and other public places.
The food & beverage sector is expected to experience a great transformation with self-service food kiosks rolling out. Moreover, these kiosks allow restaurants to serve more people in less time and allows staff to focus on other major aspects of customer service. The EV charging station will require a fixed cost for installing the necessary hardware for vehicle charging in the station, weatherproofing, power supply to the station, and so on. As of now, the number of interactive kiosks available for EV charging, globally, is less than 1.0%; however, the number is expected to rise in the near future owing to rising demand for EV across the globe. Furthermore, electric vehicle charging stations with self service kiosk facility is expected to reduce the overall cost of charging an electric vehicle and further provide opportunity to the market.
Global Self-Service Kiosk Market-Segmentation
By Type
- Patient Interactive Kiosk
- Ticketing Kiosk
- Check-in Kiosk
- Others (Information Kiosk)
By End-User Industry
- Retail
- BFSI
- Travel & Tourism
- Healthcare
- Other (Hospitality & Entertainment)
