The North American Chatbot market is anticipated to grow at a CAGR during the forecast period (2022-2028). The market is set to display impressive growth during the forecast period with some key trends emerging, such as growing adoption of customer care services in enterprises to reduce operational cost, a significant rise in messaging services, and development in Natural language processing (NLP) and AI technologies. Moreover, product innovation, strategic collaborations, and business expansion by key players is also the factor driving the growth of the market. For instance, in November 2020, for the development of an AI Chinese-speaking chatbot for people suffering from diabetes, Microsoft Corp. collaborated with Novo Nordisk. Lack of awareness about chatbots in under developing countries may hamper the market growth.
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The covid-19 pandemic has positively affected the North American Chatbot market. Due to the lockdown announced by the government in North America, the adoption of chatbots to solve the huge burden of queries in various verticals such as healthcare, BFSI, retail & e-commerce, among others has increased. In addition, the chatbot helped various organizations set up stable remote work conditions. This led to the increased demand for chatbots and growth in the overall market.
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- Market Coverage
- Market number available for – 2022-2028
- Base year- 2021
- Forecast period- 2022-2028
- Segment Covered- By Source, By Product Type, By Applications
- Competitive Landscape- Archer Daniels Midland Co., Ingredion Inc., Kerry Group Plc, Cargill
- , and others
Market Segmentation
North America Chatbot Market, By Deployment Model
- On-Premises
- Cloud-based
North America Chatbot Market, By Component
- Solution
- Services
North America Chatbot Market, By Verticals
- Healthcare
- Travel and Hospitality
- Media and Entertainment
- Telecommunication
- Banking & Financial Service and Insurance (BFSI)
- Retail and E-commerce
- Others
North America Chatbot Market, By Application
- Customer Care
- Branding & Advertisement
- Data Privacy and Compliance
- Employee Engagement and On-boarding
- Payment Processing
- Others
Regional Analysis
- US
- Canada
Company Profiles
- [24]7.ai, Inc
- Acuvate
- Aivo (Argentina)
- Amazon Web Services (AWS)
- Artificial Solution International AB
- Botsify Inc.
- CogniCor Technologies Inc.
- Contus
- Conversica, Inc.
- Creative Virtual Ltd.
- eGain Corp.
- Google LLC.
- IBM Corp.
- Inbenta Technologies Inc.
- Microsoft Corp.
- MindMeld Inc. (Cisco)
- Nuance Communication, Inc.
- Oracle
- Personetics Technologies
- Pypestream Inc.
- SmartBots
- Verint Systems Inc.
The Report covers:
- Comprehensive research methodology of the North American chatbot market.
- This report also includes a detailed and extensive market overview with key analyst insights.
- An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
- Analysis of regional regulations and other government policies impacting the North American chatbot market.
- Insights about market determinants that are stimulating the North American chatbot market.
- Detailed and extensive market segments with regional distribution of forecast revenues.
- Extensive profiles and recent developments of the market players.
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