The global service delivery automation market is anticipated to grow at a significant CAGR of 26% during the forecast period (2022-2028). At present, petroleum and oil refinery firms are making their work automated to carry out hassle-free work. This is helping them to cut down on extra costs. These companies are saving costs by replacing manpower with automated systems. Service delivery automation means automating a series of man power actions with technology in service delivery. This can be done in a business or IT. This includes searching various websites for information. Furthur they administer how purchase orders are made and the processing of invoices. These automated services search for any unusual activity in the purchase transactions.
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Handling of complaints is done in a certain fixed order way to get them resolved so that the complaints do not get back in the future. E-mail confirmations are sent after purchase or delivery to the clients to make them aware of their purchase information. Artificial intelligence is nowadays used to make the best use of technology. They handle the business transactions in a way to get the customer more out of it. Plug-in architecture tools are used in online transactions in today’s world. Robotic process automation is used for mimicking the actions of a human. It replicates the actions that a human would take to handle situations that involve transactions processing and service delivery. Service delivery automation helps in lowering the payroll costs which levy high costs in the transactions process.
Automation of service delivery is proving helpful in the business process and handling. For instance, in Nov 2021, UST which is a leading digital transformation company has got the tag of UiPath Services Network Certified Partner. By this, it can handle Robotic Process Automation. Some major players in the market include UiPath, IBM Corp, Amelia US LLC, and Celaton Ltd. The market players are contributing significantly to the growth of the market by the adoption of various strategies including mergers & acquisitions, geographical expansion, partnerships and collaborations, and new product launches, to stay competitive in the market. For instance, in Oct 2021, Automation anywhere is a leader in automation services has introduced an AI-driven automation solution that can deliver better customer services.
Market Coverage
- The market number available for – 2021-2028
- Base year- 2021
- Forecast period- 2022-2028
- Segment Covered-
- By Type
- By End-User
- Regions Covered-
- North America
- Europe
- Asia-Pacific
- Rest of the World
- Competitive Landscape-UiPath, IBM Corp, Amelia US LLC, Celaton Ltd.
Key questions addressed by the report
- What is the market growth rate?
- Which segment and region dominate the market in the base year?
- Which segment and region will project the fastest growth in the market?
- How has COVID-19 impacted the market?
- Deviation from the pre-COVID-19 forecast
- Most affected region and segment
- Who is the leader in the market?
- How players are addressing challenges to sustain growth?
- Where is the investment opportunity?
Global Service Delivery Automation (SDA) Market Report by Segment
By Type
- Independent Automation
- Assisted Automation
By End-User
- Banking
- Financial services & insurance (BFSI)
- Travel &Hospitality
- Manufacturing
- Technology & media
- Others
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