The global emotional intelligence market is anticipated to grow at a considerable CAGR of 22.3% during the forecast period. The factor that contributes to the market growth is the advancement of AI technology. By leveraging AI, the emotional intelligence technology has reached a level where it can help enhance natural abilities and assist with new challenges. The ability of emotional intelligence technology supports to communicate and understand, on an empathetic level to enhance our unique human abilities for business and customer experience. This ability to boost human performance can be most readily seen in customer service agent interactions. The business that involves conversation with customers such as telecom services, retail services can add potential with emotional intelligence. its unique ability to augment individual human strengths to become better and more productive through emotion identification. With this technology, communicator can identify customers emotions. As per the Harvard Business Review Organization, “Organizations with high levels of EI capabilities often have very creative teams. Team members are comfortable in understanding themselves and each other. Additionally, they are also able to be upfront about their beliefs, which brings multiple perspectives to bear on challenges and leads to innovative solutions”.
For instance, July 2022 the company NVISO SA, the solution provider of human behavioural analytics AI, i announced the release of an Evaluation Kit (EVK) for its Human Behavioural AI, SDK running on the BrainChip Akida neuromorphic processing platform. The company will release its Human Behaviour AI as both as an Evaluation Kit (EVK) and Software Development Kit (SDK). Which is optimized for neuromorphic processors targeting innovators looking to adopt AI-driven human machine interfaces to detect human behaviour in real-time at the edge.
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Market Coverage
- The market number available for – 2021-2029
- Base year- 2021
- Forecast period- 2023-2029
Segment Covered-
- By Component
- By Application
- Enterprise Size
Regions Covered-
- North America
- Europe
- Asia-Pacific
- Rest of the World
Competitive Landscape- including iMotions, Noldus Information Technology, NVISO SA, Receptiviti Inc., Raydiant Inc, and others.
Emotional Intelligence Market Report Segment
By Component
- Software
- Services
By Application
- Human resource management
- Customer relationship management
- Sales and marketing
- Leadership development
By Enterprise Size
- Small and Medium Enterprises
- Large Enterprises
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Emotional Intelligence Market Report Segment by Region
North America
- United States
- Canada
Europe
- UK
- Germany
- Spain
- France
- Italy
- Rest of Europe
Asia-Pacific
- India
- China
- Japan
- South Korea
- Rest of APAC
Rest of the World
- Latin America
- Middle East and Africa
Company Profiles
- Adobe Inc.
- Amazon
- Cogito Corp.
- Exforsys Inc.
- Google, Inc.
- HubSpot, Inc.
- IBM Corp.
- IHHP
- iMotions
- Microsoft Corp,
- Noldus Information Technology
- NVISO SA
- Oracle Corp.
- Raydiant Inc.
- Receptiviti Inc.
- Salesforce Inc.
- SAP SE
- TalentSmart Inc.
- Workday, Inc.
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