The global customer experience management market size was valued at $6.5 billion in 2019 and is expected to record a 17% CAGR from 2019 to 2025. The surge in demand for customized experiences in a variety of industries is one of the major trends expanding the market growth. Customer experience management refers to a set of practices and technologies that evolve to achieve continuous change within an organization to meet and exceed consumer expectations. Business organizations have understood the importance of customer experience management to help organizations build brand awareness, increase consumer loyalty, reduce consumer churn, and consequently increase business revenue.
A full report of Customer Experience Management Market is available at: https://www.orionmarketreports.com/customer-experience-management-market/31024/
Customer Experience Management Market Segmentations
By Component
• Solutions
• Services
By Touchpoint
• Website
• Store
• Call Center
• Mobile App
• Social Media
• Email
• Virtual Assistants
• Others (Loyalty program, survey, sales representatives, seminars, trade shows, public speaking, and training)
By Deployment Type
• Cloud
• On-premises
By Organization Size
• SMEs
• Large Enterprises
By Vertical
• Retail
• BFSI
• Travel and Hospitality
• IT and Telecom
• Healthcare
• Automotive
• Media and Entertainment
• Public Sector
• Others (Education, transportation, and logistics)
Recent Developments
o Market Overview and growth analysis
o Import and Export Overview
o Volume Analysis
o Current Market Trends and Future Outlook
o Market Opportunistic and Attractive Investment Segment
Key Questions Answered by Customer Experience Management Market Report
• What was the Customer Experience Management Market size in 2018 and 2019; what are the estimated growth trends and market forecast (2019-2025).
• What will be the CAGR of Customer Experience Management Market during the forecast period (2019-2025)?
• Which segments (product type/applications/end-user) were most attractive for investments in 2018? How are these segments are expected to grow during the forecast period (2019-2025)?
• Which manufacturer/vendor/players in the Customer Experience Management Market was the market leader in 2018?
• Overview on the existing product portfolio, products in the pipeline, and strategic initiatives taken by key vendors in the market.
(This release has been published on OMR Industry Journal. OMR Industry Journal is not responsible for any content included in this release.)
