Global citizen services AI market is anticipated to grow at a significant CAGR of 11.1% during the forecast period (2024-2031). The market growth is attributed to the growing adoption of AI in transforming government interactions, making them more efficient and accessible for citizens with technologies like chatbots and virtual assistants to automate tasks, answer citizen inquiries, and provide personalized services globally driving the growth of the market. Gen AI is revolutionizing government and public sector operations, enhancing efficiency and citizen services. Governments globally are integrating Gen AI to streamline administrative processes, improve decision-making with data-driven insights, and create agile, citizen-centric services. For instance, in April 2024, Accenture Federal Services and Google Public Sector introduced a Data & artificial intelligence centre of excellence to support federal agencies with modernizing citizen services with solutions purpose-fit for federal agencies, including Google Cloud generative AI technologies.
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The new AI capability provides real-time data analysis, predictive modeling, intelligent automation, and business intelligence. The AI capability gives government agencies the capacity to design, develop, and oversee their own distinctive AI solutions for any citizen service delivery goal. For instance, in December 2022, Deloitte and Snowflake, the data cloud company, introduced a new artificial intelligence (AI) solution as part of Deloitte’s digital service delivery platform to help federal, state and local government clients seamlessly integrate and analyze data to bolster decision making and enhance citizen services through Snowflake’s single, integrated platform.
Comprehensive platform designed to accelerate AI adoption in public sector, advance local research efforts in applied AI, and support the growth of the local AI startup ecosystem.For instance, in May 2023, Smart Nation and Digital Government Office partnered with Google Cloud and introduced artificial intelligence government cloud cluster. Government agencies in Singapore can now tap Google Cloud’s generative AI capabilities and partner ecosystem to accelerate the development of next-generation citizen-centric services.
Market Coverage
- The market number available for – 2023-2031
- Base year- 2023
- Forecast period- 2024-2031
- Segment Covered-
o By Component
o By Deployment
o By Vertical
- Regions Covered-
o North America
o Europe
o Asia-Pacific
o Rest of the World
- Competitive Landscape- Amazon Web Services, Inc., Google LLC, IBM Corp., Microsoft Corp., SAS Institute Inc., among others.
Key questions addressed by the report.
- What is the market growth rate?
- Which segment and region dominate the market in the base year?
- Which segment and region will project the fastest growth in the market?
- Who is the leader in the market?
- How are players addressing challenges to sustain growth?
- Where is the investment opportunity?
Global Citizen Services AI Market Report Segment
By Component
- Solution
- Services
By Deployment
- On-Premises
- Cloud
By Vertical
- Transportation
- Healthcare
- Government and Public Sector
- Energy & Utility
- Agriculture
- Education and Training
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Company Profiles
- Accela, Inc.
- Accenture plc
- Capgemini SE
- CGI Inc.
- CivicPlus
- Cognizant Technology Solutions Corp.
- Deloitte Touche Tohmatsu Ltd.
- Granicus, LLC
- HCL Technologies Ltd.
- IBM Corp.
- Infosys Ltd.
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- We cover more than 15 major industries, further segmented into more than 90 sectors.
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