The value of the Speech Analytics market was USD 1,649.34 million in 2020 and is expected to reach USD 5460.66 million by 2026 and grow at a CAGR of 22% over the forecast period (2021-2027). Voice analytics solutions can turn call recordings into actionable data, then transform the data into valuable insights that are effective across the enterprise. These solutions are used to handle a wide range of customer interactions. Companies around the world have integrated voice analytics through a combination of internally recorded data, social media, and external syndicated data, primarily to create state-of-the-art solutions, better understanding customer requirements and reducing churn.
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Speech Analytics Market Segments:
By Component
• Solutions
• Services
By Application
• Customer Experience Management
• Call Monitoring
• Agent Performance Monitoring
• Sales and Marketing Management
• Competitive Intelligence
• Risk and Compliance Management
• Others (Business Process Management, and Predictive Analysis)
By Deployment Mode
• Cloud
• On-premises
By Organization Size
• SMEs
• Large Enterprises
By Vertical
• BFSI
• Retail and eCommerce
• IT and Telecom
• Energy and Utilities
• Travel and Hospitality
• Government
• Healthcare and Life Sciences
• Media and Entertainment
• Others (Education, Transportation and Logistics, and Manufacturing)
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• We cover more than 15 major industries, further segmented into more than 90 sectors.
• More than 120 countries are for analysis.
• Over 100+ paid data sources mined for investigation.
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(This release has been published on OMR Industry Journal. OMR Industry Journal is not responsible for any content included in this release.)
