CRM Outsourcing market size is expected to grow significantly during the forecast period owing to increasing demands for customer care in larger organizations. The growing trend of analytics services and the advent of big data will further drive the market growth.
A full report of CRM Outsourcing Market available at: https://www.orionmarketreports.com/crm-outsourcing-market/23773/
The high cost of internal customer support is a major driving force for outsourcing CRM activities. The need for CRM services was initially driven by technical services and product sales. However, in the end, customer support and administration costs increase, leading to increased adoption of CRM outsourcing.
CRM Outsourcing Market- Segmentation
By Type
• Communications Management
• Multi-Channel Customer Engagement
• Analytic Solutions
• Others
By Application
• Retail
• BFSI
• Telecom and IT
• Healthcare
• Others
Key Players
• IBM
• Accenture
• Cognizant
• Infosys
• HCL Technologies
(This release has been published on OMR Industry Journal. OMR Industry Journal is not responsible for any content included in this release.)
