The global self-service kiosk market is anticipated to grow at a significant CAGR during the forecast period. Self-service kiosks are computer tools designed to aid people in performing specific tasks and services on their own like paying bills, buying tickets, bank transactions and others. Self-service kiosks are mainly used in the retail industry, entertainment, healthcare, transportation, government & BFSI and education among others. They improve the user experience to make services hassle-free and matters of seconds which are of paramount importance to the comfort level of consumers. Data security is a major feature of kiosks that are propelling the demand of the global self-service kiosk market.
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The growing convergence of emerging technologies like artificial intelligence and the Internet of Things into electronics is raising manufacturers’ focus on advances in traditional kiosks. As a result, the high production of self-service kiosks is proliferating due to growing demand from several sectors. Technological innovations like Near-Field Communication (NFC) and Radio Frequency Identification (RFID) in the field of digital payment and security applications have also attributed to the enlargement of applications and the use of self-service kiosks. Increased smartphone and tablet adoption, along with mobile payment preference, has also had a significant effect on the growth of this market.
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Market Coverage
- Segment Covered-
o By Implementation
o By Usage
o By End-Use Industry
- Competitive Landscape: Diebold Nixdorf, SLABB, NCR, Embross, Kiosk Information System.
Key questions addressed by the report
- What is the market growth rate?
- Which segment and region dominates the market in base year?
- Which segment and region will project fastest growth in the market?
- How COVID-19 impacted the market?
o Recovery Timeline
o Deviation from pre-COVID forecast
o Most affected region and segment
- Who is the leader in the market?
- How players are addressing challenges to sustain growth?
- Where is the investment opportunity?
Global Self-Service Kiosk Market by Segment
By Implementation
- Point-of-Information
- Product Promotion
- Service / Transaction
- Internet Commerce
- Product Dispensing
- Others
By Usage:
- Checkin-Checkout
- Advertising
- Navigation
- Recruitment
- Photos
- Employee Information
- Reservations
- Ticket Printing,
By End Use Industry
- Hospitality
- Financial Services
- Retail, Medical
- Transportation
- Education
- Government
- others
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